Dk ok Privacy Policy — Your Data is Completely Safe With Us

1Introduction & Commitment

Dk ok (dkok.world) is a trusted online gaming platform delivering a safe and enjoyable gaming experience for members in Bangladesh. This Privacy Policy explains how dk ok collects, uses, and safeguards your personal information.

We believe your privacy is a fundamental right. That's why our Privacy Policy is built to international standards. By using the dk ok platform, you are agreeing to this Privacy Policy.

2What Information We Collect

When you register and use services on dk ok, we collect the following types of information:

Personal identification information:

• Full Name, Date of Birth & Nationality
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)

Financial Information:

• Payment method details (e.g., Mobile Pay number, bank information)
• Transaction History
• Deposit & Withdrawal Records

Usage Data (Collected Automatically):

• IP address and device type
• Browser information and operating system
• Pages visited on the platform and time spent on each
• Gaming activity and session duration

3How We Use Your Information

Dk ok uses your information solely for the following purposes:

• Account management: For registration, login, and profile management.
• KYC Verification: To verify identity and prevent money laundering.
• Transaction processing: To securely process deposits and withdrawals.
• Customer Support: For troubleshooting and customer support.
• Security Monitoring: To detect fraud and unauthorized access.
• Personalized Experience: To show you games and offers tailored to your preferences.
• Legal Requirements: To meet regulatory requirements.

4Data sharing & third parties

Dk ok may share your personal information with third parties only in very limited circumstances:

• Payment Processors: Only the minimum required information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions.
• Legal authorities: We may be required to disclose information if mandated by a court order or government directive.
• Security Partners: Limited data shared with security service providers engaged in fraud prevention.

Outside of these cases, dk ok does not share your information anywhere else. Strict confidentiality agreements are in place with all partner organizations.

5Cookie Policy

The dk ok website uses cookies to help improve your browsing experience. The types of cookies we use:

• Essential Cookies: To maintain your login session and keep the platform secure. Disabling these cookies may cause the site to not function properly.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand how often each page is visited — this information is used to improve our services.

6Data Security Measures

Dk ok uses multiple layers of security to protect your information:

• 256-bit SSL Encryption: All data transmissions are completed through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall protection: Advanced firewall to prevent unauthorized server access.
• Regular security audits: External security experts conduct regular system audits.
• Data masking: Sensitive information (such as card numbers) is masked within the system.
• 24/7 Monitoring: Server and network activity are continuously monitored.

7Data Retention Period

Dk ok retains your information for the following periods:

Once the retention period expires, data is securely deleted or anonymized.

8Your Data Rights

At dk ok, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to object to processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a specific format.

To exercise these rights support@dkok.world– email us and we will respond within 30 business days.

9Protection of minors' data

Dk ok strictly refrains from providing services to anyone under the age of 18. Our Privacy Policy places special emphasis on protecting minors' data:

• Age verification is conducted at the time of registration.
• No information is knowingly collected from minors.
• Any account created by a minor is immediately suspended and all associated data is deleted.

If parents believe their child is using dk ok, please contact support immediately.

10Changes to Privacy Policy

Dk ok may update this Privacy Policy when necessary. In the event of any changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address about any significant changes.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

11Contact Us

If you have any questions or concerns about our privacy policy, please get in touch with us:

• Email: privacy@dkok.world
• General Support: support@dkok.world
• Live chat: Available after logging into the platform
• Time: 24 hours a day, 7 days a week

Data protection requests are typically responded to within 7–30 business days.

To learn more, visit our Terms & Conditions and Responsible Gaming View page.